Skip to content
← Back to questions
I do not get a network on the infotainment screen, what should I do?

In case you never used the Ubigi services yet in your car before, please check first if your vehicle is eligible to the services: Which Jeep is eligible to Ubigi services?

In case you already used the Ubigi services in your car but suddenly you have no network anymore:

-ensure that you are not in an isolated space (underground garage, inside a dealership, etc.) but rather next to a windowed space or outside building (outdoor). This will allow you to get a network easily and 3G/4G will appear at the top left-hand corner of your infotainment screen. If it doesn’t, we advise you to move to another area to get a better coverage and network signal.

-when you see network signal bars and 3G/4G at the top of your infotainment screen, you will be able to use your connected services with Ubigi in your car. Please visit the following section to activate your on-board WiFi signal and access the internet: How do I activate the WiFi services in my Jeep Renegade/Compass?

In case the situation persists in different places and no signal bars or 3G/4G icons have never appeared on your on-board screen, please contact our Customer Service directly for more help.-

Was this article helpful?
YesNo

Looking for something specific?

Other frequently asked questions:

How to turn off the Wi-Fi hotspot in my Jeep Grand Cherokee MY22?

Wie kann man den Wi-Fi-Hotspot in meinem Jeep Grand Cherokee MY22 ausschalten?

How to enable Alexa Voice Service in my Jeep Grand Cherokee MY22?

How to turn on the Uconnect Wi-Fi Hotspot in my Jeep Grand Cherokee MY22?

How do I connect my smartphone/tablet to the WiFi signal in my Jeep Grand Cherokee MY22?

How do I activate the WiFi services in my Jeep Grand Cherokee MY22?

How are the Ubigi services embedded in my Jeep Renegade/Compass?

How do I activate the WiFi services in my Jeep Compass?

How to reset the password of my Ubigi account from my iPhone/iPad connected in my Jeep Renegade/Compass?

How do I check my remaining data allowance?

How to enable Alexa Voice Service in my Jeep Compass MY21?

How to reset the password of my Ubigi account from my Android device connected in my Jeep Renegade/Compass?

How to create my Ubigi account ?

I get the message “you are trying to connect to Internet without data…” when I try to get to Ubigi.me, what should I do?

How do I activate the WiFi services in my Jeep Renegade?

How do I connect my smartphone/tablet to the WiFi signal in my Jeep Compass?

Which Jeep is eligible to Ubigi services?

My data plan has been used quickly, what could be the reasons why?

My internet connection works, but the speed is very slow. What can I do?

How to top-up a Ubigi account?

How do I connect my smartphone/tablet to the WiFi signal in my Jeep Renegade?

How to turn on the Uconnect Wi-Fi Hotspot in my Jeep Compass?

How to turn off the Wi-Fi hotspot in my Jeep Compass ?

What are the prices of the Ubigi top-ups ?

What happens after I buy a new data plan?

What happens when my data plan expires? Can I continue to use my Ubigi connectivity?

Where can I check Ubigi data plans available with my Jeep Renegade/Compass?

How to delete my Ubigi account ?

How to turn on the Uconnect Wi-Fi Hotspot in my Jeep Renegade?

I have purchased a Jeep Renegade/Compass as a second owner. How can I use the WiFi on-board services with Ubigi?

I purchased a top-up, the payment has been confirmed but I do not see the top-up added in my account, what should I do?

I am selling my Jeep Renegade/Compass, what should I do with my Ubigi account?

How to turn off the Wi-Fi hotspot in my Jeep Renegade?

How can I control my smartphone/tablet updates from automatically consuming my Ubigi data plan?

Your message has been sent.
We’ll get back to you shortly.